We will send you a monthly account to the postal address you have nominated. If we do not receive payment by the due date noted on the account we shall write to you at that postal address to advise that we have not recorded payment from you. If after that we do not record payment and you have not advised us you are a “Low-income Consumer”, a “Vulnerable Customer” or a “Medically Vulnerable Customer” we shall deliver to you notice that you are scheduled for disconnection.
If after that notice we have not recorded payment of that account we shall disconnect your electricity supply. Prior to disconnection we shall knock on your door to attempt to discuss that disconnection with you. We do not disconnect electricity on Fridays, weekends, public holidays or the day before public holidays.
If we disconnect your electricity supply for non-payment we shall endeavour to reconnect that supply within 4 hours on the day you contact us to arrange payment provided you contact us by 5:00 pm during the working week.
If your power is disconnected for non-payment there will be a disconnection and a reconnection charge.
If you are having difficulty paying your accounts on time, contact Tiny Mighty Power on 0800 88 66 99 immediately.